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Global real estate consultancy JLL has appointed former bank executive Kylie Kendrick as their new COO, with Kendrick graduating from UNSW’s business school with an MBA in 2004.

Former Australian-based expert Kylie Kendrick has been named the new chief operating officer of global real estate advisory giant Jones Lang LaSalle. In a newly established role, Kendrick will directly oversee a number of JLL’s corporate functions, including Business Services and Transformation Lines along with Audit, Legal & Compliance and Sourcing & Procurement.

“Kylie’s focus as Chief Operating Officer will be on aligning and simplifying our processes and further improving operational resilience and flexibility,” said Christian Ulbrich, Global CEO and President of JLL. “The optimized and strengthened operations will help deliver innovative and effective customer solutions and support our goal of shaping the future of real estate for a better world.”

Kendrick holds a degree in Economics from the University of Queensland and a Post Graduate Diploma in Management from Melbourne University and an MBA from UNSW’s Australian Graduate School of Management in 2004. During this time she was a Financial Markets Strategist at Deloitte Consulting in Great Britain and Australia – a total of seven years with the Big Four company.

From there she moved to Barclays in London and eventually spent a decade and a half between Barclays, Deutsche Bank and Lloyds, where she was promoted to Chief Operating Officer for the bank’s Commercial Markets for over nine years. Most recently, Kendrick was Head of Global Operations for HSBC’s Wholesale Banking division, responsible for more than 5,000 employees in over 50 global markets.

“I would like to use my experience in complex organizations to help JLL build on its strong global platform and scale its operations for further growth and success,” said Kendrick of her appointment. “This is an exciting time for JLL and I look forward to contributing to sustainable change that will optimize JLL’s operational efficiency and global customer service.”

JLL is a Fortune 500 company with sales of over $ 16.5 billion last year and a global workforce of around 100,000. The real estate company has a dozen offices across mainland Australia, with APAC previously accounting for nearly a quarter of its global sales.

Last week, JLL added China-based venture capitalist Tina Ju to its global board of directors, with Stephen Conry, CEO of JLL Australia, speaking passionately about inclusion on International Women’s Day in March. “The commitment to inclusion in everything is non-negotiable because the opposite would be absurd. The increased commitment in recent years to more inclusion in the workplace has been a welcome and necessary step for many companies. “