Hiver is a leading Gmail-based help desk helping 1500+ global companies deliver exceptional customer service Hiver has helped itGenius customer support team personalize and streamline customer conversations while saving over 40 hours per month itGenius, a consultancy for Google G Suite services in Australia, has been accepted winter – The world’s first Gmail-based help desk
Thoughtworks helped the bank achieve this vision by building a data governance platform that enables a self-service data catalog with high quality data sets. The platform complements the bank’s new Stream-First data platform and enables the effortless creation and use of databases. Implementing data governance with Thoughtworks’ data mesh principles alleviated challenges related to data
When I was an art student, I had a very wise and passionate art teacher. One of the most common instructions she gave me when I was creating my art, be it painting or drawing, was to go out and create that art while I was actually standing in front of my subject. Now, to
NEW DELHI: Vodafone Idea (Vi) has appointed Sheena Joseph as Vice President of Customer Service of Enterprise Business to further strengthen its corporate focus in the country. “Sheena is an experienced professional and brings expertise in service delivery and service assurance for B2B customers. Your knowledge in the service area will help Vi Business to
NEW YORK–(BUSINESS WIRE) – Sisense, the leading AI-powered platform for analytics adoption everywhere, today announced that it is once again an overall leader in Dresner Advisory Services, LLC’s Wisdom of Crowds Business Intelligence (BI) Market Study 2021. The comprehensive annual study, which aims to identify key BI trends and illustrate how they are being reported
Revitalizing the brand requires finding and satisfying a new, important customer need. Brand success requires the best in something relevant and differentiated. It means never taking your eyes off changing customer needs. With veganism and vegetarianism diets becoming more and more embedded in people’s lifestyles, anything plant based is now perceived as good. Plant-based foods
PHOTO: Chris Slupski | unsplash It’s been a hectic 15 months for marketers. The sudden, almost complete switch to digital channels, changed consumer behavior and falling budgets have shaken many marketing departments. The return to normal will be slow, if at all. The pandemic has accelerated the disruption to marketing so much that areas like
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Our job as marketers is to help people make decisions. Before we can hope to influence people’s decisions, however, we need to understand how their brains really work – how people are neurologically wired. Enter Tim Ash, author of Unleash Your Primal Brain: Demystifying How We Think and Why We Act. Tim is an expert
If the customer experience for your business hasn’t changed in the last year, you are unusual. In industry to industry, from consumer goods to B2B technology, the distancing, fears, and economic turmoil caused by the coronavirus affect the sales process, customer selection criteria, the way products and services are consumed, and even on it what
Online sales. Working women in their business. You take new orders online and pack goods … [+] for customers. getty The way companies connect with their customers and respond to their preferences is paramount in today’s digital world. For years, businesses of all sizes have relied on third-party social media platforms, cookies, and databases to
