Davies Group buys contact centre consultancy amid North American growth | Newest Information
As part of its expansion into North America, the Davies Group has acquired the contact center consulting and service company SKWeston and Company.
SKWeston and Company is based in Maryland, USA. The transaction will change the company’s name to the Davies Group and become part of the company’s existing consulting and technology business, led by CEO Mark Grocott.
The Grocott management team will continue to lead day-to-day operations – the broader SKWeston and Company team will continue to perform their roles at Davies.
SKWeston and Company specializes in customer service, technology implementation and outsourcing strategies for insurance, financial services and other highly regulated markets.
Dan Saulter, Davies Group Chief Executive, said, “I am delighted to welcome Steve [Weston, SKWeston and Company’s managing partner] and the wider team to Davies.
“The insurance market is changing dramatically as companies seek to leverage the power of automation and digital capabilities to gain competitive advantage, optimize their delivery and service, and manage operating costs.
“Today more than ever, it is more important than ever that insurance companies can differentiate their offerings and retain customers through their service delivery and contact center interactions with their policyholders and other stakeholders.”
This follows BC Partners investing in a majority stake in the Davies Group in March. The shareholder plans to support Davies in the next phase of international expansion and further digital transformation.
Commenting on the acquisition, Steve Weston, Managing Partner of SKWeston and Company added, “We are excited to be working with Davies. With a firm focus on US expansion in the coming years, our business is perfectly positioned to support Davies’ broader customer base of innovative companies as they seek to accelerate change, transformation and revolutionize the market.
“I look forward to working with Dan, Mark and the wider Davies team to develop and strengthen our customer experience solutions for our and their customers.”
In recent years, Davies has diversified and deepened its consulting and technology expertise to offer customer experiences, resource and learning solutions, as well as data and language analytics, robotic process automation, legacy platform modernization and product development.
Saulter added, “Diversifying our solutions and expanding our operations across North America is an important part of our growth strategy.
“By adding specialized advisory and technology solutions, we can become more valuable to our 800+ global financial services, insurance and other highly regulated customers.”
Davies has 4,500 colleagues worldwide in Bermuda, Canada, Ireland, Great Britain and the USA. The company offers professional services and technology solutions along the risk and insurance value chain, including claims.