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Claire Booth joins rail technology consultancy 3Squared to lead the expansion of customer support

Leading expert in software application support management, Claire Booth, joined rail technology consultancy 3Squared in the role of Head of Client Support as part of the award-winning company’s broader strategy to build on the success of its customer support department and take it to the next level.

With 14 years of customer support management experience and 24 years of software support, Claire joins 3Squared from Proactis where she was Head of Customer Support for nearly a decade. Claire is passionate about the world of technology and innovation and the transformative power it has to streamline operations and develop new ways of working.

Claire Booth, Head of Client Support, 3Squared

© 3Squared

At 3Squared, Claire will lead a team of four and focus on all elements of customer support and service; from technical research to the use of new technology throughout support, to changes to customer reporting and creating an open forum for customers to engage and provide feedback. It’s an exciting role for the company as its customer care role is essential to its broader business operations.

Since its inception in 2002, the Sheffield-based consultancy has expanded its operations both in the UK and internationally to deliver innovative, breakthrough technological solutions to clients and leading specialists in mobile and web app development for large customers across Europe to become construction, rail and manufacturing. With long-term strategic partnerships with key technology providers, 3Squared aims to create integrated and robust solutions that meet the individual needs of companies. The future of the company’s support department looks even better thanks to Claire’s expertise.