Agreement between User and https://poeticbusiness.co.uk/
Welcome to https://poeticbusiness.co.uk/. The https://poeticbusiness.co.uk/ website (the “Site”) is comprised of various web pages operated by Poetic Business. https://poeticbusiness.co.uk/ is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of https://poeticbusiness.co.uk/ constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
https://poeticbusiness.co.uk/ is an E-Commerce Site.
Poetic Business provides management services and resources (free and paid) for small and medium businesses, personal brands and individuals.
Fulfilment Policy (2022)
This policy serves as a guide for users to understand how Poetic Business Limited processes orders.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Fulfillment Policy
Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased on our website. Please read this Policy carefully to understand your rights and also understand the requirements for the refund.
Delivery Policy
At Poetic Business Limited, we sell virtual products and render service. Ordered services are fulfilled almost immediately to 2 weeks (websites only). We deliver our products to users via Emails, Facebook Messenger, Instagram Messenger, WhatsApp, Skype, Zoom etc. as it suits your business.
Portfolio Usage Rights
By using our service, you agree to let us display the finished product on our website (or any other platforms) as our portfolio for marketing purposes.
Refunds
We may offer returns in the following conditions:
• If the service has not been performed.
• If the service performed was different from the one ordered or requested.
• A full refund will be made if the department is in error.
Customers may request a refund within: 7 days following receipt of the service.
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
• You received what you ordered, but simply changed your mind about the service.
• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You received the service/product and failed to make a report within 7 days from the date of the receipt.
Return Policy
At Poetic Business Limited, we sell virtual services and render services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.
Cancellation Policy
The following are to note:
- If the work has not started, a full refund will be made.
• If the authorized work has been started, Poetic Business Limited may retain an appropriate portion of paid amount.
Project Abandonment
If after repeated attempts by Poetic Business Limited to begin, continue, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to the company’s requests and such continues for a period of thirty (30) days, the project will, at the option of Poetic Business Limited, be abandoned, whereupon The company may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased online or as described in the original Order Form, wherever applicable.
Administrative Fee
The following are to note:
- All refunds are subjected to 5% administrative fee charges.
How to make a complaint
If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must contact us via https://poeticbusiness.co.uk/contact/ or send an email [email protected] stating your complaints and we will verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.
Contact Us
Poetic Business welcomes your questions or comments regarding our Policy:
Poetic Business
Email Address:
Telephone number:
+44 7849630633
Effective as of December, 2018.
Updated November, 2022
