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John Lewis Partnership selects Capgemini for its expertise programs

John Lewis Partnership selects Capgemini for its technology systems

The John Lewis partnership announced that Capgemini, a global consulting, technology services and digital transformation company, was selected to provide specialized IT application services to support the partnership's technology systems and business processes.

This partnership is an integral part of a newly created technology and change function that has evolved over the past 18 months. It will now better support the partnership's business strategy and enable it to respond more quickly to the digital needs of customers and employees. known as a partner.

Capgemini will support the partnership's key operational IT application services used across the technology space for business operations, including: B. Retail, supply chain, financial and human resources systems as well as core services such as integration and information.

The agreement will bring together a number of existing supplier activities in a strategic relationship to ensure that the partnership can benefit from new operational practices and technologies, and that application maintenance is supported and that agreed performance indicators are met.

As part of this new relationship, 111 John Lewis Partnership Partners non-customer partners are expected to switch to Capgemini later this year under the TUPE.

In the future, the new Capgemini team will work closely with the partnership's Technology & Change function, which will include around 700 partners in various teams after the reorganization has been completed, including architecture, technology, infrastructure, security and change.

Mike Sackman, Chief Information Officer at John Lewis Partnership, said: “This new agreement represents an important development, both in the long-term relationship with Capgemini and in the development of our Technology & Change team when we are better equipped Support the future business strategy of the partnership. We continue to appreciate the continued support and commitment of our broader supplier base, but in this particular selection process it was evident that Capgemini would provide the partnership with the necessary thought support and change support to help us develop our customer suggestions. "

Mike Petevinos, Executive Vice President, Head of Consumer Goods and Retail at Capgemini UK, said: “We are delighted to have been selected as a strategic partner for the delivery of applications to the John Lewis Partnership, one of the world's best known retailers. This opportunity strengthens our existing relationship and I am confident that the combined talents and assets of our organizations will support the partnership to continue to delight their customers and meet the needs of a constantly evolving retail landscape. We believe that our shared success is based not only on our combined skills, but above all on the shared values ​​and strong cultural consistency of our two organizations, which foster a culture of team spirit, transparency and innovation. "

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