Apple pronounces new ‘self-service restore’ scheme

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Apple plans to launch its new self-service repair program in the US by early 2022. The program includes replacing batteries, screens and cameras in newer iPhones.

Your new repair business will sell more than 200 parts and tools. It comes after months of increasing pressure on the company from the grassroots right to repair movement that wants individuals and independent repair shops to be able to repair electronics.

“Self Service Repair is for individual technicians who have the knowledge and experience to repair electronic devices,” said Apple. But “for the vast majority of customers”, a visit to a certified specialist workshop would be the better option.

“Providing better access to genuine Apple parts gives our customers even more choice when a repair is needed,” said Jeff Williams, Apple’s chief operating officer.

“By developing products for durability, longevity and improved repairability, customers enjoy a long-lasting product that will retain its value for years,” said the company.

Canadian computer hardware reviewer Hardware Canucks wrote: “It may be a small step overall – but for Apple this is a big win for the right-to-repair movement.”

The company said the self-service repair program would enable individual customers to “join more than 5,000 Apple-authorized service providers and 2,800 independent repair providers who have access to these parts, tools and manuals.”

It has expanded its authorized repair network so that access to official parts has “nearly doubled” in the past three years, the company said.